Impact of Electronic Visit Verification on Personal Care Services Workers and Consumers

Congress mandated electronic visit verification (EVV) for Medicaid-funded personal care services and home health care services in the 21st Century CURES Act of 2016 as a response to reported fraud, waste, and abuse in the system. As states rolled out EVV, disability advocacy and rights groups, worker unions, and people with disabilities who use personal care services expressed concern that EVV could disrupt daily routines and worker-consumer communications and reduce workers’ available time to provide needed care. Learn more about how EVV needs to be improved to support the workforce.