Nursing Roles and Interactions with Telehealth in Long-Term Care: An Interview with Nurses

Year of Publication
2025
Author
Date Published
10/2025
Institution
UCSF Health Workforce Research Center on Long-Term Care
City
San Francisco, CA
Abstract

Telehealth use in long-term care (LTC) facilities expanded rapidly during the COVID-19 pandemic following Medicare policy changes in March 2020. Utilization has remained above pre-pandemic levels, but research has focused primarily on physicians, leaving gaps in the understanding of nurses’ roles and experiences. Nurses, including nurse practitioners (NPs) and certified nursing assistants (CNAs), are central to telehealth implementation in LTC, yet little is known about their challenges, training needs, and perspectives.

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