Burnout is a well-known and longtime issue originating from various reasons leading to negative consequences such as depression and anxiety among the workers and lower quality of care in both acute and long-term care. The COVID-19 pandemic has challenged long-term care facilities where underpaid yet essential frontline workers work. The experiences regarding the impact of COVID-19 on frontline workers' work have not been heard at the same level compared to workers in the acute care sector. The purpose of this study was to describe frontline workers' experiences at the beginning of the pandemic and identify strategies to support them.