1.King J, Scales K, Chapman SA. Training Standards for Personal Care Aides Across States: An Assessment of Current Standards and Leading Examples. San Francisco, CA: UCSF Health Workforce Research Center on Long-Term Care; 2025.
1.Stepick L, Hailer L, Scales K, Wagner LM. The Increase in Contract CNA Staffing in U.S. Nursing Homes and Associated Care Quality Outcomes. San Francisco, CA: University of California, San Francisco; 2024.
1.McCall S, Scales K, Wagner LM. Health Insurance Matters: Insurance Coverage and Health Service Use Among Direct Care Workers in the United States. Journal of the American Medical Directors Association. 2024;25(8). doi:https://doi.org/10.1016/j.jamda.2024.105039
1.McCall S, Scales K, Spetz J. Workforce Displacement and Re-Employment During the COVID-19 Pandemic: Implications for Direct Care Workforce Recruitment and Retention. San Francisco, CA: UCSF Health Workforce Research Center on Long-Term Care; 2021.